Customer Service Representative
Detroit
Customer Service Representative
Full Time • Detroit
The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
- Receive incoming telephone calls and assist citizens in resolving issues
- Process dispositions from pretrial conferences/hearings
- Issue refunds and document refund requests
- Maintain required necessary documents
- Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures
- Promote and maintain a positive work environment
- Conduct other duties and special projects as assigned
Experience/Qualifications/Skills
- Excellent verbal and interpersonal communication skills
- Strong analytical problem-solving skills
- Excellent attention to detail and accuracy
- Intermediate level PC skills – working knowledge of Microsoft Word, Excel, and Outlook
- Ability to work with minimal direct supervision
- Ability to multitask
- The representative must maintain proficiency in all divisional procedures.
Education
High school diploma or equivalent
Compensation: $14.50 per hour
About Us
Since 1985, PM&A has worked with numerous organizations looking to maximize performance. Clients include state and local governments, education, public transportation, healthcare, and non-profit service organizations.
Many of these organizations are being forced to do more with less – less time, less money, fewer resources. Every project must contribute to the bottom line. PM&A is committed to ensuring achievement of value for our clients.
We strive to clearly understand our clients’ organizational strategy and business goals. Through this teaming approach, we have developed a loyal base of repeat clients because - we get it right the first time.
Our Philosophy
Many of these organizations are being forced to do more with less – less time, less money, fewer resources. Every project must contribute to the bottom line. PM&A is committed to ensuring achievement of value for our clients.
We strive to clearly understand our clients’ organizational strategy and business goals. Through this teaming approach, we have developed a loyal base of repeat clients because - we get it right the first time.
Our Philosophy
PM&A is a service organization. Our jobs exist because of our clients, who are the organizations we serve. We measure our effectiveness by the quality of our services, satisfaction of clients, fairness to our employees and community involvement.
Careers
PM&A is continuously growing. Therefore, we are always creating new and challenging positions in several areas of expertise. PM&A is a dynamic organization with a culture and environment that revolves around:
- A shared vision
- Diversity of talents
- Exciting projects
- Continuous learning
- Shared rewards
(if you already have a resume on Indeed)